French Translation Services

We are certified by the National Standards of Canada for Translation Services, CAN CGSB 131.10 and ISO 17100.  These certification standards establish and define the requirements for the provision of translation services by translation service providers (TSP’s). They apply to all facets of our French language services, including:

HUMAN RESOURCES OF A TRANSLATION COMPANY

Documented procedures when selecting language services personnel for each project, aligned with competency and education/experience requirements

TECHNICAL COMPETENCIES OF A FRENCH TRANSLATION COMPANY

Applicable to all electronic data storage, archiving and disposal, word processing, computer-assisted translation tools, research tools, safe handling, and familiarity with hardware/software and information sources/media.

Client – French Translation Service Provider (TSP) Relationship

Basic requirements and steps for the Client – French Translation company relationship, including:

• Inquiry & feasibility;

• Quotation;

• Client – French Translaiton agency agreement;

• Handling of project related client information; and

• Project conclusion

 
QUALITY MANAGEMENT SYSTEM

Implementation of handling processes for client information/documentation, HR and technical qualification process, terminology process and databases, quality assurance and follow-up/corrective action. The French translation company must meet all standards.

CLIENT - FRENCH TRANSLATION SERVICE PROVIDER RELATIONSHIP

• Documented procedures for feasibility analysis, quotations, resource availability, agreements, invoicing and recording;

• Clear client role/responsibilities, source text, target audience, quality assurance, confidentiality, deadlines, deliverables, pricing and terms of payment and termination.

• Defined terminology, copyright and liability issues, dispute settlement, handling of client’s documentation, and special requirements.

 PROJECT MANAGEMENT PROCEDURES

• Defined client requirements, statements of work, project management, assignment of French translators / French revisers / French reviewers and technical resources, monitoring, timetables, and updating clients. The French translation agecy must document these.

• Compliance with client-service provider agreements, maintaining client project-specific log, selecting appropriate personnel as per project requirements.

• Technical resources / pre-translation processing / linguistic aspects.

FRENCH TRANSLATION PROCESS

• Relevant references, documents, information regarding source text.

• Agreement with similar or concurrent projects. The French translation company must take into account all other projects.

• End-users / target audience and purpose. Is the target Canadian French or Continental French?

• Local conventions, regional standards for both English French Translation and French English Translation

• English French Translatiors and French English Tranlsation must watch syntax, spelling, punctuation, grammar, terminology, lexicology, style, formatting.

• Specific domain and client terminology.

• Applicable style guides.

• Checking, revision, review, and final proofreading. The French translation company must have all processes firmly in place.