TRANSLATION INDUSTRY AND COMPANY LEADERSHIP

LEADERSHIP

We are considered the leading French language translation company in Canada for quality, timeliness and cost effectiveness, while still offering great personal service. We think it comes down to two main reasons – our service attitude and the quality of our French translators and interpreters. Our in-house team consists of 25 members, each for various attributes, but it always came down to each person’s ability to provide great customer service and meet customer requirements.

OUR BUSINESS HAS GROWN DUE TO FOUR MAIN FACTORS

1. We only hire certified/accredited French translators and interpreters who are qualified and translate/interpret “into” their native tongue. These team members are a combination of in-house, full-time contract, as well as part-time contract personnel.

2. We proofread all translation work with an independent French translator, as well as a second independent “document format” check before returning work to a customer. We do this with a process that meets even tight deadlines!

3. We are certified to the Canadian Standard for translation services (CGSB131.10) and ISO 17100 for our international clients. These audited certifications clearly show the benefits of using an approved company over individual translators or a non-certified French translation company.

4. Finally, we offer great customer service! We respond quickly and personally to our customers’ needs with dedicated Account Managers.

We provide French translation services to a broad range of clients from government agencies and Fortune 500 companies. We provide service to both the public and private sectors.

A KEY COMPONENT TO OUR SUCCESS IS EXPERT PROJECT MANAGEMENT.

Your French Translation Coordinator will strive for the following:

• Understand each client's needs

• Provide upfront costing that is ALWAYS honoured

• Set guaranteed goals for each project

• Select the right team of English -French linguists for each translation

• Maintain rigorous Quality Control as per translation processing standards ISO 17100 and CGSB131.10

• Maintain contact with client during all projects

Provide the right French translation linguist:

• Must only work into their mother-tongue

• Must have the right language skills

• Must have the right subject skills

• Must have proven themselves through ongoing assessment

Open dialogue with the client:

• Keep the client informed at all times.

• Clarify any pertinent issues with the client throughout the project process

• Work transparently so that the client will never be compromised

• Work in a friendly and professional manner so that the client is confident and content at all times